Setting the Table by Danny Meyer is a great book to sink your teeth into to get a full understanding on how to create a client experience they will never forget.
Video Transcription
Sunshine: Are you creating a wonderful client experience?
Crystal: Welcome to The Love of Business. I’m Crystal.
Sunshine: And I’m Sunshine. Let’s get to it.
Creating a client experience, I’m liking the way this sounds. What exactly does that mean?
Crystal: Well, it means how the client feels when receiving your service and/or product.
Sunshine: All right. So, are you going to give us some tips on how to do that for our clients?
Crystal: I sure am. So, one of the best ways to create a client experience is to read the book Setting the Table by Danny Myer. And he really goes into the nuances of creating an experience in addition to your service and product. For example, when you walk into a profession office, how do they great you? Is the music playing? Are the walls, wall papered really nice? Are the cushions that you are sitting on comfortable? Do they escort you out at the end and say good bye? And say we will see you next time and thank you? So, learn how to create client experience which will then create raving fans.
Sunshine: What’s your number one takeaway from today’s video? Leave us a comment and thanks for watching.
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