This video will help take the guess work out of communicating with your team when giving constructive criticism (vs. destructive criticism).
Video Transcription
Sunshine: Constructive or destructive? What kind of feedback are you giving your team?
Crystal: Welcome to The Love of Business. I’m Crystal.
Sunshine: And I’m Sunshine. Let’s get to it.
Constructive criticism.
Crystal: That’s right.
Sunshine: It never feels constructive to me.
Crystal: Why is that?
Sunshine: Because it’s criticism.
Crystal: Or–
Sunshine: Well, it’s sometimes I think I take it too personal, and it hurts my feelings.
Crystal: Yeah, that can happen. And you have to be very careful not to hurt someone’s feelings. It could be a touchy matter.
Sunshine: So, are you going to teach us how to not be destructive versus constructive?
Crystal: That’s right. So, three powerful ways to give constructive feedback so that the person receiving it feels good about it.
So, number one, do your research. Figure out what happened, who was involved, and get the facts only. Take the emotion out.
Number two, when you’re giving the feedback, be as specific as you possibly can. Dates, time, people involved.
Number three, and most importantly, find solutions to this mistake or constructive feedback, so it doesn’t happen again.
Sunshine: What’s your number one takeaway from today’s video? Leave us a comment. And thanks for watching.
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