Returning client calls quickly is important in keeping your current clients happy. Making sure that you set up the boundaries when you onboard them as a client is key. Educating your client should be integrated into your sales process.
Video Transcription
Sunshine: How quickly are you responding to your clients?
Crystal: Welcome to For the Love of Business. I’m Crystal.
Sunshine: And I’m Sunshine. Let’s get to it.
Client inquiries.
Crystal: Yes.
Sunshine: Okay. So, are you talking about email, phone, left messages, things like that?
Crystal: All of the above.
Sunshine: And you want us to return those calls quickly, right?
Crystal: That’s right. Here’s the thing. Lack of response is the biggest client frustration that they have with businesses. And even though you may be working your butt off delivering behind the scenes, they don’t know that. They think you’re just sitting there doing nothing.
Sunshine: Okay. But what about the clients that inquire to you on your day off?
Crystal: Well, that’s about setting boundaries when you onboard them saying, you know, you’ll respond within a certain amount of time, minus weekends, holidays, etc.
Sunshine: Okay. So, as long as they’ve been informed, you should be all right?
Crystal: Yes, an educated client is an easy client.
Sunshine: So, what else should we know about response time to clients?
Crystal: Three easy ways to respond to your clients before or on time.
Number one, respond to all inquiries from your clients within one to two business days. Now, if you need more time, you know, let them know when you can respond.
Number two, be proactive in your responses. So, you reach out to them before they reach out to you.
And lastly, when you onboard a client, educate them on the process above.
Sunshine: I like those. Makes it fairly easy, right? Those are just the three little things that you need to remember to keep everybody happy.
Crystal: That’s right.
Sunshine: What’s your number one takeaway from today’s video? Leave us a comment and thanks for watching.
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